How to create a ticket?

To create a ticket in KTern.AI follow the mentioned steps below:

  1. In the Project Launchpad page, click on the “profile icon” present in the top right corner.

1_Click_on_profile_icon

This will open a side panel.

  1. In the side panel, Click on “Ticket Center”.

2_click_on_my_Tickets

You will be redirected to the “Ticket Center” page.

  1. Use the “Ticket Center” page to track the status of every ticket you create with preferable filters and columns.

3_track_tickets

To create a ticket click on “Add ticket”. You will be redirected to “Add new ticket” page.

4_Click_on_AddTickets

  1. Fill in all the necessary fields like:
    a. Title
    b. Priority
    c. Classification
    d. Project name

5_Fileds_1

  1. To additionally add information regarding the ticket, use the editor below.

6_Fields_2

Use the features of editor to add an image, link or code.

  1. Once done, click on “Add Ticket”.

7_Add_ticket_submition

You can find the created ticket in “Ticket Center” page.